Frequently Asked Questions

It's easy! Just login here "sell" and then click on “Start Selling ” to login or register for a seller account. Click the "start selling" page and select your preferred service - Home/Office Pick Up or Drop Off. Alternatively, you can drop off items at our Studio: Office 516, CEO Building, Dubai Investment Park 1, Dubai

Fill up any box with items that meet RETYKLE ABC standards, include your name, email and booking reference in the bag for the pick up or drop off. Once we receive your items, we will take care of the rest. Sit back and earn commission via Retykle credit (pays 11% - 88% of selling price), or bank transfer (pays 10% - 80% of selling price) each time one of your items sell. Your earnings are calculated based on the final resale price of your items and its associated commission rate from the chart here.

If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at hello@retykle.ae before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.

We accept gently used, good as new and new with tags condition children’s clothing, shoes and accessories size newborn to 14 years old from brands on our accepted brand list. We now accept maternity wear for resale!

Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension. 

New with Tags: means that these items have been passed on without any wear whatsoever. They are in the same condition as when they were in their original store with tags.

Good as New: are items which show no visible signs of wear or use.

Gently Used: items are items with a minor flaw that has been detailed in the condition section of the product description. These are items that are too good to pass up despite their minor signs of wear. Gently Used items could show signs of minor fading, minor pilling, fabric wear etc.

UAE Next Day Delivery: 

• For orders over 300AED get free shipping
• For orders under 300AED it is a flat shipping rate 25AED
• Orders will be delivered within 2 business days.

Read more about shipping here

Kuwait, Jordan, Oman & Saudi Arabia Shipping

• Flat rate of 100AED (27USD). Import Fees not included.
• Orders will be delivered in 7-14 days.

Rest of the world Shipping

• Flat rate of 150AED (40USD). Import Fees not included.
• Orders will be delivered in 7-14 days.

Read more about shipping here

Retykle eliminates the hassles involved in traditional resale channels (photographing, listing, setting price, communicating with prospective buyers, arranging meet up or delivery) and gives you all that time back with a higher return for your sale. The other amazing part is that if you sell to another family, you have done something great by exchanging value with another family or if your item doesn't sell or isn't accepted, it will go to families in need via local charities (if you have not purchased return insurance). It's a win-win all around.

Retykle offers unbeatable prices on your favourite brands for almost new or new condition items. Average prices are 70%-90% off original retail prices. Consuming new is not only expensive but it's hard on the environment. Resale saves time, money and the planet. Retykle takes away any uncertainty you may have about buying secondhand as the quality, condition and authenticity are all checked and guaranteed.

We welcome all feedback - constructive and positive. You can send direct feedback to the founder - sarah@retykle.com. If you have any issues with an order or questions about your sales, contact hello@retykle.ae. To read reviews, you can look at what our community is saying on social media: facebook, instagram and google reviews. 

COMMISSION - UP TO 88% OF THE FINAL RESALE PRICE
Your earnings are calculated based on the final resale price of your item and its associated commission rate from the chart here.

Once your item sells and passes the 14-day waiting period without a customer return, you will be able to instantly redeem your earnings for store credit (Tyke Points) or make a request for cash earnings to your local bank account. To learn more about the payout procedure, please login here. click Seller Activity > Get Paid. To update your commission preference, please click Seller Activity > Commission Method.

We accept children's and maternity clothing, accessories (excluding undergarments such as tights and underwear) and shoe size newborn to age 14. This will be revised in future to include expanded categories so please check back often. 

All items must comply with our ABC Standards and Accepted Brand List to be approved for listing. There are no restrictions on seasonality but keep in mind that seasonal clothes sell better within their corresponding season. 

Please note that if 50% or more of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, there will be a deduction of AED 40 from your owing earnings 

If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at hello@retykle.ae before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.

Just make sure all items are freshly washed and meet our ABC standards and are included on our accepted brand list and then fold and load them into any box with your name & email. We request a minimum of 5 items for our free home pick up service but for drop offs at our studio, there is no minimum requirement. We always suggest sending multiple items at a time to save time on multiple submissions in future and to increase your overall earnings potential. There is no maximum amount of items you can send at one time.

Please note that if 50% or more of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, there will be a deduction of AED 40 from your owing earnings

If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at hello@retykle.ae before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.

We are always happy to review new brands which we may have overlooked. We just ask that you send us an email in advance of sending your items so that we can review for preliminary email acceptance (items still need to be inspected for quality and condition upon receipt). Please email us with the brand of the items you wish to sell and we'll get back to you quickly with a response from our customers' email:  hello@retykle.ae.

Can I schedule a drop off rather than scheduling a pick up?

Yes! Please login or register for a seller account here and click the "Start Selling" page to schedule a drop off at our Dubai Studio. 

Returns need to be processed separately with an authorization and cannot be included with your seller bag contents.

You will receive an email as soon as your items have been received and sorted. Your unaccepted items (if there are any) will be detailed in an email to you. Accepted items will be posted on the site within approximately 15 business days of receipt.

After we process your items, we will send you a "Your Little Shop is Ready" email. The number of unaccepted items will be detailed in the email. We do not keep a detailed record of the descriptions of unaccepted items. If you would like your unaccepted items to be returned to you from a specific booking, please click 'Return Insurance' for the unaccepted item method when you make your booking. The processing fee for 'Return Insurance' is AED 20 which will be deducted from your future earnings. If all are accepted, there will be no deduction.

If you accept to donate all unaccepted items to charity, thank you on behalf of the children who will benefit via our charity partners.

Please note that if 50% or more of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, there will be a deduction of AED 40 from your owing earnings. If all your items are not accepted within a booking, you will be responsible for covering all related transportation costs - collection and return costs. 

If you do not choose an unaccepted item method at the time of booking or drop off, the unaccepted item method will be default to donate to charity. The unaccepted items are final and cannot be turned into listings but we welcome your feedback at any time hellos@retykle.ae.

If any items remain unsold after 11 months of listing, the seller will have 1 month to reclaim it with a reclamation fee of 5 AED per item plus shipping, deducted from future earnings. The return shipping fee will be determined by the local courier and will be paid by the seller. Any delisted items will require shipping rather than pick up.

For the return of any items unsold before 11 months of listing, we will charge a delisting fee of 25 AED per item plus shipping. The return shipping fee will be determined by the local courier and will be paid by the seller.

After 12 months if your item isn't reclaimed, we'll work to ensure it finds a second life. We reduce prices to help your items sell and recover some of the costs. If they remain unsold, we collaborate with charities, ethical partners to reuse or responsibly recycle them.

The items will no longer be retrievable by request after 12 months of listing.

No, you will not receive commission from the sale if the item is returned to us. If an item is returned to us and restocked, you will receive commission on the item upon a successful sale.

Your item will be re-listed but you will only receive commission once from the original sale.

Resale prices are assigned based on research, industry insights, original retail price, condition, age, brand desirability and style desirability. As a general rule, the newer the item (with original tags garners the highest return) and the higher the original retail value, the higher the listing price. The retail prices set (including markdown prices) are non-negotiable. Please note that items can be marked down anytime for sale promotions at Retykle's discretion to help increase the chances of them selling. For markdowns, sellers will receive the same commission rate on the markdown price.

Yes, as long as all brand and care labels are still intact and legible.

UAE Next Day Delivery: 

• For orders over 300AED get free shipping
• For orders under 300AED it is a flat shipping rate 25AED
• Orders will be delivered within 2 business days.

Read more about shipping here

Bahrain, Qatar, Kuwait, Jordan, Oman & Saudi Arabia Shipping

• Flat rate of 100AED (27USD). Import Fees not included.
• Orders will be delivered in 7-14 days.

Rest of the world Shipping

• Flat rate of 150AED (40USD). Import Fees not included.
• Orders will be delivered in 7-14 days.

Read more about shipping here

For UAE orders, deliveries will arrive at your door within 2 business days of placing your order. For international orders, deliveries will arrive at your door within 7-14 days.

Yes, we have gift cards which can be purchased here 

Yes! If an item doesn’t fit or isn't as you expected, please complete the steps as stated in our return policy here. Upon a successful return, we will refund the items in full via store credit. If you've missed the return period, we cannot process a refund, but we would be happy to inspect it for resale.

Please note that Tyke Points accrued for items that have been returned and refunded will be deducted from your account. 

Absolutely. Each item that is posted has gone through rigorous inspection for quality and authenticity. We stand behind our listings so if you receive an item that you don't feel matched the quality promised or you question the authenticity, we will take the item back with free return shipping. Any seller who attempts to submit counterfeits to Retykle will have their accounts banned immediately.

This can be a big challenge for parents, as the sizing can seem drastically different from one brand to another. We list the manufacturer’s sizing. If you're unsure about how a particular brand fits and have questions, email us at hello@retykle.ae. We can arrange to send you exact measurements if requested.